Customer Support

Serena Hair respects your privacy. Your visit to this website is subject to this Privacy Policy and the other sections of the Terms and Conditions; therefore you must carefully review the Terms and Conditions and this Privacy Policy. If you do not agree to any aspect of the Terms and Conditions or this Privacy Policy, please immediately leave the Site, and do not access or use it.

Please note that this Privacy Policy governs only information provided to Serena Hair. It does not govern any other information or communications originating from third parties that may reference Serena Hairor its or its Products or services.


Information Collected and How It Is Used by Serena Hair:

You may choose to provide Serena Hair  with personal information when you visit the Site. For example, if you would like to make a purchase, you will be asked to provide your contact information (name, email address, mailing address, and telephone number) as well as your delivery and billing address, credit card number and expiration date.

If you would prefer that Serena Hair not collect any personal information from you, please do not provide Serena Hair with any such information (unfortunately, this means you will be unable to Purchase products through the Site)       


Use of Personal Information by Serena Hair: Personal information collected from you will be used for the purposes of processing Product orders placed by you through the Site, and may be shared with a third party for the purposes of fulfilling and delivering your order.



If you have elected to provide Serena Hair with your contact information,Serena Hair may provide you with service related announcements concerning the Site by any means, including email. Serena Hair may also contact you regarding your customer service requests or questions, or regarding your order for Products. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Serena Hair offers its customers.

If you so elect, the information you provide may be used by Serena Hair to create and deliver to you marketing and promotional emails such as Serena Hair's Blog updates, newsletters, surveys or other email messages containing Product and event information, cosmetics tips or promotions (“Emails”). If you do elect to receive Emails and later decide that you would no longer like to receive them please notify Serena Hair - see the Section "How to Opt-Out and Manage Your Preferences" below.

You may hear from Serena Hair via mail or phone even if you have not elected to receive Emails. If you do not wish to receive these communications, please notify Serena Hair - see Section "How to Opt-Out and Manage Your Preferences" below.


Customized Service

Serena Hair may use your personal information to provide you with customized service and use of the Site. For example, Serena Hair may suggest Products that would be of particular interest to you, based upon your purchase history.

Site Promotions

On occasion, Serena Hair may offer promotions through the Site, such as special events like sales and competitions, and other offerings such as questionnaires and surveys directed towards improving the Site and Serena Hair's Product offerings. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. You should review any applicable rules before participating. The use of personal information in connection with such promotions will be governed by this Privacy Policy, together with any additional terms and conditions which may apply to a particular promotion.


Distribution and Employment

If you provide personal information to Serena Hair with respect to your interest in acting as a distributor of Products, or in seeking employment with Serena Hair (such as your resume), Serena Hair will treat such personal information as confidential and use it only to consider you for current and future opportunities and to contact you with respect to such matters. Material you provide to Serena Hair will be retained your recruiting information for future opportunities that may arise from time to time, unless you tell Serena Hair that you no longer wish for it to retain your information.



Sharing of Information

Serena Hair  will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described in the "Third Parties" Section below. In addition, Serena Hair does not sell or otherwise disclose personal information about Site visitors or users except as described here.



Third Parties

Serena Hair may retain other companies and individuals to perform functions on its behalf in connection with the Site, such as web hosting companies and delivery fulfilment companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on Serena Hair's behalf and in accordance with this Privacy Policy.

On certain occasions you may be offered the opportunity to consent to the sharing of your information with a third party. If you consent, Serena Hair will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.



Disclosure Required by Law

Serena Hair may disclose any information it deems necessary, in its sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, Serena Hair may disclose any information when it believes, in its sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.




This Site is not directed to children under the age of eighteen, but if you are under eighteen years of age, you may browse the Site. However, you may not provide personal information to Serena Hair, and must not purchase Products from Serena Hair Online shop. Serena Hair does not knowingly collect personal information from children under the age of eighteen, and should it at any time become aware that it has inadvertently received personal information from a visitor under the age of eighteen on the site, it will delete the information from its records.



Protection of Personal Information

Serena Hair maintains reasonable safeguards for this Site to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at the Site, you can send an email to




Serena Hair may revise this Privacy Policy from time to time, by posting any revisions or changes onto the Site. All revisions and changes will become effective immediately upon posting. By continuing to access the Site, you agree to be bound by any revised Privacy Policy.



Your Options

Updating Your Information

If you would like to update your contact information, you may do so by sending an email to



How to Opt-Out and Manage Your Preferences

You may choose whether or not you would like to receive Email from Serena Hair. You may change your preferences with respect to Email at any time by emailing Serena Hair at You may also choose not to receive mail or phone communications by emailing Serena Hair at and specifying that this is your preference.

In addition if you would like to change your other preferences, e.g. with respect to the transfer of data as described in the above sections, please contact Serena Hair at



Questions, Comments and Concerns

Serena Hair has taken care to make sure that your visit to the site is enjoyable, and that your privacy is continually kept. If you have any questions, comments or concerns about Serena Hair's privacy practices, please contact Serena Hair by email at


Privacy Policy