Customer Support

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays in Australia. Most orders with overnight Australia Post option will be shipped the same business day if placed by 3:00 pm est some items sold by Serena Hair require special handling as specified by federal, state and local regulations governing the transport of these items. the method of shipment for these items is dictated by these regulations. at Serena Hair we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

* we are currently unable to accept orders to be billed or shipped to destinations outside of Australia & New Zeland.



Free shipping rules and restrictions

Free standard shipping and free samples with $100 purchase will automatically be applied at checkout. Free samples are 7 ml packettes for single use. while supplies last at limit 1 offer per order. Available to Australian residents only. The applicable eligible purchase amount does not include shipping and handling or goods and services tax. Only authorised orders will be processed and shipped. Offers cannot be combined, only one offer allowed per order. We reserve the right to cancel any order due to unauthorised, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. We reserve the right to substitute any free item offered with an item of equal or greater value. oOgoing offers are subject to change without notice.

Shipping Rules and Restrictions